Hey everyone. Have a question related to my mother's 2015 Accord. My mother purchased it from Brewster Honda in NY ~August of 2015 with 21 miles. The car comes with one free oil change. It just rolled over 11,000 miles and the car advised her that it was almost due for its A1 service (oil change) at 10,500 miles. The car rolled over 11,100 miles last night and her oil change appointment was for today. It is also due for one recall in relation to the EV system but at the moment, that is irrelevant. Today, the service advisor told my mom that she was supposed to bring it in at 5,000 miles. Why would she bring the car in for an oil change at 5,000 miles when the car says that its oil life is ~65% at the time. Today, when she brought it in, it was still at 10%. When she inquired about it, the service advisor told her that the system in that car is not perfected as of yet. Now if you ask me, that sounds like a load of garbage. I just wanted to get everyone else's opinion. It seems they completed the oil change but I think that the service advisor must be out of her mind or something because it just doesn't seem right at all. What do you guys think about this. Do any of you have later model Honda's with the new maintenance reminders? Keep in mind that this is a hybrid so the maintenance minder probably works differently due to the engine not running all of the time.
Is the 10,500 mile oil service interval due to the engine not constantly running, or does it use synthetic oil?
The car does use synthetic oil. I am not totally sure how the maintenance minder works but I can't bring myself to believe that it should have been done at 5000 miles. 10,500 miles is when the car was down to 15% oil life and that is when the car starts telling you to service it soon.
Yes, I have. It says to follow the service reminder. But why would the dealer say that system is not perfected?
