Well, my wife's auto 02'SE has been having a rattling problem under the hood. Took it up to the dealership yeturday and they were suppose to call her back with what they found. 4:00 rolls around and no word as to what's wrong. We get up there and the associate tells my wife that they need to have the technician ride with her because they didn't hear anything. 6-7 hours later and that's all they could come up with, "We were waiting for you to come up here." It's called courteousy call morron. My wife had called up there twice and didn't hear anything back. Day two of the saga, finally find out what's wrong. Rear engine mount is causing the noise. They want to charge her $273.00 for the part and a diagnostic service that they ran. They want to charge another $120.00 to install, and another $109.95 for a power steering flush and induction service. Grand totall of $502.95.