Your situation is just why small claims court is around. Might wanna look into it. You can sue for your loss in valuables plus a little thing called punitive damages, which is basically a dollar about awarded to you to teach the other party a lesson in hopes to not continue that same practice in the future - being it not lollygagging on making it right with customers, a better hiring process and/or protocol to figure out who did it (cameras, logging hours, etc.). So punitive damages-Just think of lady winning case of McDs coffee that spilled on her. Most types of cases like these are the "you don't pay unless we win" where the lawyer gets like 15% of the awarded amount, that is outside of small claims court. Instead of continually calling the business you might spend your time better by checking the Internets and calling a few lawyers that offer a free consult and see what they think. If a lawyer does want a retainer up front then I say pick his brain and move in to the next lawyer. Just options to consider. Good luck to you.
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