You wasted 10 minutes of your life to write that. It's not like I am not trying to help the guy out. I've been helping him out since DAY 1. Let's remember I am the one calling him, not him calling me. Any delays till now has been him as far as communication. I even called him this morning to check to see what is up. If he has not put the dampers on that I had already sent out the SAME DAY I SPOKE TO HIM that is not my fault. Your making this issue way bigger than it is, especially with the fact your recommending him to take all that action for what? What exactly have I done for him to even think of going that direction. Have I ignored him, did I state that I would not help him, did I screw him, did I leave him hanging even after inspecting the coilovers? NO, NO, NO and another NO. He paid for a product, but your talking about a noise that can be anything!! ANYTHING!! And it is my job to figure out if that noise is coming from our dampers. I did EVERYTHING in my power to isolate the problem with the time I was given. If I had a lil more time I would have taken the next step and actually put them on the car rather than just running them on the dyno. I don't know who installed these, I don't know the history of his car. That would be the next logical step to see if they would make the same noise on another 6th gen accord. Unfortunately it's not like I can snap my fingers and just have a 6th gen pop in my shop. For us to simply take apart a shock for nothing, and on top of that skip that step would be stupid not just for us, but for our future customers. This has NEVER happened before, so why would I just guess on what the problem MIGHT be.
The fact I took the time to not only purchase the materials, but to pay my guys to machine a brand new set of rear dampers even when I personally have not seen a single problem in front of my own 2 eyes with his current set should show you that I actually give a ****. So keep that stupid nonsense out of this thread because your blowing this out of proportion.
We both have busy schedules, but I have to take the correct steps to isolate, and figure out the problem if there is one, and take the steps in which I feel will figure out what is going on. Again, the fact that I am sending him 2 new dampers rather than taking apart his old ones is totally not how we do things, but I am trying to work with his needs and his schedule, and I know for a fact any other company would have not gone as far as we have. We make high quality dampers, we can't just make another set of dampers for nothing, and just send them out to replace old ones when we have not even determined if the old ones are the issue. I never claimed that there could not be a problem, but there are again steps that need to be taken so we can make sure were not missing something. This has NEVER happened before, so why on earth would I assume that my dampers would be at fault for a noise that can very well be something on his car.