Well, me being a manager of a custoemr Service department (Yeah, I have a desk job) I can understand how it is.
Customer Service rep's perspective....Nothing to do. I'll just get on the Internet or read a magazine
Managers perspective....THere's always something to do. Find something to do or I'll find something for you to do.
Personally, Because I used to be a service rep, and moved up to supervisor then manager, I can understand how it is.
So I'm very, VERY lenient when work is slow.
I tell my reps, If all your work is done and there are no calls coming in, I don't care if you're on the internet....HELL....I am.
But, if you have 12 boxes on your desk waiting to be opened and processed, 20 faxes waiting to be answered, and 70 calls waiting to be answered, don't let me see you on the internet or reading a friggin magazine.
Personally, I believe the best supervisors/managers are people who used to be regular employees/customer service reps as they know how uncomfortable it can be when work is slow
Like I said, when I'm concerned, when work is slow feel free to use the net (to a certain extent) or read a magazine or something.
But when you ahve work to do...do your work
