FWIW, I should chime in, just so you know what they are capable of.
I had a similar experience as Gilbert. Basically, when I was inquiring about the wheels before I bought them, they responded to my e-mails quickly and professionally. My main concern was that they don't really advertise the condition of the wheels in their site listings, and I wanted to make sure I wasn't buying a project. After being told the wheels were in "immaculate" condition with almost "brand new" lips, I went for it and picked up my Leon Hardiritts.
They arrived two wheels per box, strapped together with cardboard between them, and no lip protection. I freaked out to see them packaged that way, and when I pulled them out of the box, they lips were cosmetically mutilated from the shipping process. That wasn't all though, the aluminum faces were galled under the clear powdercoat, which ruined the machine finish. The hardware was rusted, and two of the wheels had severe bends that had been half-*** repaired. I tried to contact them via e-mail and telephone for over two months and never got a response. I ended up taking it up with my credit card company and was partially reimbursed.
I put over 100 hours into restoring the wheels back to new condition, which included repairing the bends, blasting the faces and having them powdercoated, polishing the hoops, and having the hardware stripped and black-chromed.
I've seen some dope wheels come out of their warehouse, but I would never buy anything from them again without physically walking into the business and taking a look at the product.