Re: And so it begins... 6 speed swap.
Everybody just take a chill pill talking about discounts and if it were my car I'd blah blah blah.
This is custom work, not changing brake pads!
To the shop owner my one piece of advice is to stop promising a certain delivery date, and perhaps wait until you get into the job a bit before you say this is a 2 day job or whatever. Things take time, there's usually something to work through, and I just think you should work a bit on managing expectations, especially with a client who is a little impatient to begin with.
To the OP/carowner: Have some patience and be reasonable! You obviously went there because they have a reputation for doing things the right way and not half-assing it. So give them some latitude and a little breathing room to get the job done right.
Do you really want them to rush something to get you out of their hair? Do you think pressuring them helps you in the long run? They offered a loaner so take it.
Okay. I'm done.