insurance refusing to paint

[cmgreensr]

I don't even see how it would matter if it had been repainted before. If it was quarter panel damage, the c pillar would have to be blended either way. The body shop should have had no problem making this point to the insurance company.

 

[flowhard]

I don't even see how it would matter if it had been repainted before. If it was quarter panel damage, the c pillar would have to be blended either way. The body shop should have had no problem making this point to the insurance company.

Well turns out there saying they'll pay for the paint, but not the extra labor or materials (i guess sanding materials are expensive to them) since the clear coat was failing before hand. But if I'm understanding the body shop correctly (since i haven't heard back from them yet) they have already sanded my car before calling me or the insurance company. Which if that's the case, its there fault for doing it before authorization. And if it was necessary and they had no choice but to do it, why wasn't it on the estimate???

 

[cmgreensr]

I agree that this should have and would have been included in the estimate. If they are working in that area, it would have been a pretty crappy job had they not blended the pillar. Maybe they are saying they had to go higher due to the clearcoat and they should have verified that they were going to get paid for that if it was outside of their estimate. At the same time, how much can they possibly be trying to charge you for this small amount of work compared to the big picture? That's what I'm waiting to hear. The answer should be, if the insurance company won't pay more, then they will eat the extra expense. It certainly won't be enough to hire a lawyer unless it's a relative willing to work pro bono.

 

[flowhard]

I agree that this should have and would have been included in the estimate. If they are working in that area, it would have been a pretty crappy job had they not blended the pillar. Maybe they are saying they had to go higher due to the clearcoat and they should have verified that they were going to get paid for that if it was outside of their estimate. At the same time, how much can they possibly be trying to charge you for this small amount of work compared to the big picture? That's what I'm waiting to hear. The answer should be, if the insurance company won't pay more, then they will eat the extra expense. It certainly won't be enough to hire a lawyer unless it's a relative willing to work pro bono.

Yeah, it's not worth it to get a lawyer, but i asked them yesterday how much it costs and they said they'd call me back in a few minutes. Well... That was 9 AM and i never got another call yesterday. The main reason I'm not wanting to be charged here is because it sounds like someone some where screwed up. Plus, i just signed for a new apartment yesterday and all my money is preoccupied furnishing it and paying rent, i don't have much extra money. So if the body shop screwed up, I'll try to get them to cover it without pissing them off too much since they have my car. On the other hand if the labor is like 50 bucks i might just cover it if they didn't already sand.

 

[cmgreensr]

Any response from the body shop today?

 

[DarkSideAccord]

doesn't matter if it wasn't on the initial estimate... if they find other stuff tht needs fixing AFTER the initial estimate was written, they just need to contact the insurance and state their findings...

 

[cmgreensr]

doesn't matter if it wasn't on the initial estimate... if they find other stuff tht needs fixing AFTER the initial estimate was written, they just need to contact the insurance and state their findings...

This would be my point, and I don't see how the insurance company could refuse this. That would be like them finding a bent control arm that wasn't on the estimate. They wouldn't just leave it alone or force the cars owner to pay for it.

 

[flowhard]

Any response from the body shop today?

No, no response and they told me they call and let you know what stage your car is in every Tuesday and Thursday... Well, i guess today isn't Thursday like i thought, or like my calendar says.

 

[flowhard]

This would be my point, and I don't see how the insurance company could refuse this. That would be like them finding a bent control arm that wasn't on the estimate. They wouldn't just leave it alone or force the cars owner to pay for it.

doesn't matter if it wasn't on the initial estimate... if they find other stuff tht needs fixing AFTER the initial estimate was written, they just need to contact the insurance and state their findings...

Well they are refusing to paint it even though it's part of the panel they are responsible for, and it was seen when he was doing the original estimate. I guess he decided it want important at the time

 

[flowhard]

Well, just to update anyone...
I talked to the body shop and for the small piece of clear coat failing, they want $355 to fix it. I'm going to wait until Monday to see if they already sanded it without me telling them to. If so I'm not going to pay for it because i didn't authorize it. My fingers are crossed that they did sand it.